Terms of Service

Operiva provides AI-powered workflow automation and interactive agent services: software that connects to systems you authorize (such as email, accounting, and messaging tools) and performs configured work in them on your behalf — for example, reading order emails, creating invoices, and sending notifications. The specific workflows, integrations, and plan features available to you are described in your order form or plan documentation.

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be at least 18 years old and using the service for business purposes.

Your content stays yours. You retain all rights to the data our service accesses or creates on your behalf — your emails, records, invoices, and messages (“Customer Data”). You grant us a limited license to process Customer Data solely to provide the service.

Connected services.When you connect a third-party service (such as Microsoft 365, QuickBooks Online, or Slack), you represent that you have the right to grant that access, and you authorize Operiva to act in that service as configured by your workflows. Your use of each connected service remains governed by that provider's own terms. You may disconnect a service at any time, which stops further access.

Our collection and handling of data is described in the Privacy Policy.

The service uses artificial intelligence to interpret content and take configured actions. AI output can be imperfect. We design workflows with guardrails — deterministic business rules, human review queues, and complete action logs — but you are responsible for reviewing automated work product (such as invoices and messages) and for the business decisions made from it. The service does not provide accounting, tax, or legal advice.

You agree not to:

• Use the service to violate any law or third-party right
• Connect accounts or process data you do not have authority over
• Attempt to probe, disrupt, or gain unauthorized access to the service or its infrastructure
• Resell or provide the service to third parties without our written agreement
• Use the service to send spam or unlawful communications

Fees, billing cadence, and plan terms are set out in your order form or plan documentation. Unless stated otherwise there, fees are billed in advance, are non-refundable, and unpaid amounts may result in suspension after reasonable notice. Prices for renewals may change with notice before the renewal takes effect.

Operiva retains all rights to the service, including software, workflow designs, and documentation. Feedback you provide may be used to improve the service without obligation. Nothing in these Terms transfers ownership of either party's pre-existing intellectual property.

Each party agrees to protect the other's non-public information with at least reasonable care, to use it only as needed to perform under these Terms, and not to disclose it except to personnel and service providers under equivalent obligations, or as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO A PARTY'S BREACH OF CONFIDENTIALITY OR TO AMOUNTS OWED UNDER SECTION 6.

These Terms apply while you use the service. Either party may terminate for material breach that remains uncured 30 days after written notice. You may stop using the service and close your account at any time. Upon termination we will stop accessing your connected services, and data handling follows the Privacy Policy. Sections that by their nature should survive (including 3, 7–10, and 12) survive termination.

These Terms are governed by the laws of the State of Arizona, USA, without regard to conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Arizona. We may update these Terms; material changes will be notified to account holders before taking effect, and continued use after the effective date constitutes acceptance. If any provision is unenforceable, the rest remain in effect. These Terms, together with your order form and the Privacy Policy, are the entire agreement between the parties regarding the service.

Questions about these Terms: support@operiva.ai.